Why does AutoCAD Program splash screen starts up and then closes?
Why does the AutpCAD home screen start up then close?
Verify that the Licensing service is running.
- Access the Windows Run box.
- Type Services.msc and press Enter.
- Search for FLEXnet Licensing Service or FLEXnet Licensing Service 64.
- Make sure the services are started and running.
Inspect the contents of productname201xENUAdlm.log
- Find this file at one of the following locations:
Vista/Windows 7/8/10:
C:\ProgramData\Autodesk\ADLM
- The error will typically be:
Reason=Fatal error
ComputerName=COMPUTER
OS=5.1.2600.Service Pack 2
File=AdlmIntSATSLicense.cpp,Line=1150
AdlmIntError=38 [Error getting license usage and behavior]
or:
Reason=Fatal error
ComputerName=COMPUTER
OS=5.1.2600.Service Pack 3
File=AdlmIntSATSLicense.cpp,Line=347
VendorID=2 [ADLMACT]
VendorError=101 [The license cannot be accessed/loaded/opened]
These errors indicate that the ADLM trusted storage file was corrupted when the program crashed.
- Rename the following file by adding a .bak extension at the end of the filename:
Vista/Windows 7/8/10:
C:\ProgramData\FLEXnet\adskflex_*_tsf.data
Warning: This file contains all activations for all 2010 and later products. You will need to re-register all your products if this file is renamed/deleted.
- Restart the program
Uninstall the product (if the previous process does not help)
If you are still having problems, licensing file could be corrupt.
- Uninstall ALL Autodesk products on the machine.
- Delete the tsf.data file from step 3, above.
- Delete the Productinfromation.pit file from the following location:
Windows 7/8/10:
C:\ProgramData\Autodesk\ADLM\ProductInformation.pit
- Re-install the program.
Issue:
When you restart the program (after it becomes unresponsive and freezes your computer), the splash screen is displayed briefly and then closes down with no apparent error message.
Solution:
Troubleshoot the problem using the following process:
Verify that the Licensing service is running:
- Access the Windows Run box.
- Type Services.msc and press Enter.
- Search for FLEXnet Licensing Service or FLEXnet Licensing Service 64.
- Make sure the services are started and running (if they are disabled, they will prevent the program from starting).
Inspect the contents of productname201xENUAdlm.log:
- Find this file at the following location:
Vista/Windows 7/8/10:
C:\ProgramData\Autodesk\ADLM
- The error will typically be:
Reason=Fatal error
ComputerName=COMPUTER
OS=5.1.2600.Service Pack 2
File=AdlmIntSATSLicense.cpp,Line=1150
AdlmIntError=38 [Error getting license usage and behavior]
or:
Reason=Fatal error
ComputerName=COMPUTER
OS=5.1.2600.Service Pack 3
File=AdlmIntSATSLicense.cpp,Line=347
VendorID=2 [ADLMACT]
VendorError=101 [The license cannot be accessed/loaded/opened]
These errors indicate that the ADLM trusted storage file was corrupted when the program crashed.
- Rename the following file by adding a .bak extension at the end of the filename:
Vista/Windows 7/8/10:
C:\ProgramData\FLEXnet\adskflex_*_tsf.data
Warning: This file contains all activations for all 2010 and later products. You will need to re-register all your products if this file is renamed/deleted.
- Restart the program:
Update your Graphics Card Drivers:
Visit your graphics card manufacturers web site and download the latest available drivers.
If the above doesn’t help try disabling hardware acceleration using /nohardware switch.
Starting AutoCAD-based products without hardware video acceleration
Uninstall the product (if the previous process does not help):
If you are still having problems, licensing file could be corrupt.
- Uninstall ALL Autodesk products on the machine.
- Delete the tsf.data file from step 3, above.
- Delete the Productinfromation.pit file from the following location:
Windows 7/8/8.1/10:
C:\ProgramData\Autodesk\ADLM\ProductInformation.pit
- Re-install the program.
